You're right, but for some of the people with whom we're dealing, that's the only thing that will get through to them when they start demanding their "rights" and "entitlements."

That's sadly true. I tire of hearing what people's "rights" are, especially when I've burned myself up making sure that it's a good convention.

On the other hand, we're much better off dealing with the cranky ones piecemeal and making our public statements those that will serve the greater good (and the greater numbers).

Our problem, sometimes, is we got so damned tired and frustrated that we just want to chuck up our arms and say, "Fine, ya bastids, eat flaming laser death...er...nasty contractual language."