ext_224943 ([identity profile] msconduct.livejournal.com) wrote in [personal profile] kevin_standlee 2015-06-25 11:36 am (UTC)

Yes, the proposals include FAQs. Regrettably, many members simply won't read them.

How true! One-line email to client today: "DB2 Text Search will only install on WIndows 2003 and 2008." Reply: "Why won't DB2 Text Search install on my [completely different product]?" Sigh. It must be frustrating to provide information on these complicated procedural questions, only to have it consistently blithely ignored. Hard to know what to do about it other than give an exam at the door.

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