LOL! I think it is just many year of practice of being the online liaison, webmaster, and other electronic presence for fannish organizations and even work related jobs. I find that it is easier to try to be polite than to start off treating idiots like scum. Sometimes the private postings to others aren't as tactful...

I still think the funniest is when people write to the webmaster address touting what a good webmaster they would be. The webpages need flash and scripting, and other bells and whistles that the current webmaster obviously isn't capable of doing. Just who do they think is reading the webmaster email?