Well, I'm sorry someone did that to you. I wish I could have talked to them as well -- since taxpayers don't pay my salary, I would have told him where to head in. I would have been happy to tell him, "You're complaining to the wrong people. You might as well complain at her about delayed flights at SFO or unpaved roads in Sutter County, because SamTrans has the same amount of responsibility for those as for how BART decides to behave." But of course most people haven't a clue about how anything works, and Lake Merritt is much too far away to go to complain about something, and besides, the Great BART Empire is never going to change its mind about anything based on mere public input.