So sad. Ages ago, like 1985, CC was the store that had well trained sales people. I was actually *pleased* that CC opened up a store in Los Altos; I bought several car stereos there, and they were very helpful making sure I had the right wire harness adapters. But about 10 years ago they got taken over by some jerk who thought a good idea was to fire all their old employees and thought letting them re-apply for jobs at entry rates was generous.