Still Too Much Hot Water

[kevin_standlee]

When I got back to the motel about 9 PM, the shower still hadn't been fixed. And it was the same story at the front desk, with a third person in three days. Each one of them has had the same reaction, has written down the issue, and said that s/he will pass it on. The second and third persons have said there was no record of the previous reports and that s/he can't do anything themselves. Nor can they move me to another room. That can only done during the day when the manager is there. The fact that I'm not here during the hours that the person who can actually do anything doesn't matter; these people are helpless and under orders. Sigh. I rather expect that it will never be fixed, including after me leaving. After all, if they can keep selling the room to people who are desperate enough to rent here, they'll do it and avoid spending any money at all if they can.

This morning, I used the shower at the office for the first time. I feared that I might have traded too hot for too cold, but it was just that I was the first person who had used it that morning and it took a long time for the hot water to make its way to the shower. It works, but it's annoying. At this rate, I should have just taken out the rear seat of the van, slept there and saved the motel rental.

Comments

[yourbob.livejournal.com]

Can you call in to the manager? Make a point to get the name of Thursdays clerk and ask when the manager will be in "so you can call and follow up"?

[lisa-marli.livejournal.com]

Can you give a Written Report to the Manager?
And don't forget posting to Yelp and Tripadvisor. They may respond to bad reviews there.

[garyomaha.livejournal.com]

I suspect, given your skillsets, that you've done this, but have you looked into upgrading your motel while in S.F. to a just slightly better chain that offers rewards points? Perhaps the points would offset the low, low cost of the current place?

[kproche.livejournal.com]

How are you paying for your accomodations?

If, by any chance, you are using American Express, call up *their* customer service line and tell them the story. They (at least they used to) take customer satisfaction with accomations pretty seriously.

Or call the BBB and report the facility.

[scott-sanford.livejournal.com]

I think I told you the story of one of Furlandia's GoHs who discovered his hotel room toilet didn't work. Reporting this did not result in anyone showing up to fix the problem. Eventually when he had a hole in his schedule he went to Home Depot, got some parts, and fixed it himself. I hope he billed the hotel.

While first-year conventions are notorious for odd problems, this one wasn't the organizers' fault! File this under 'hotel failure' not 'neglecting guests.'

[(Anonymous)]

This motel seems to be part of a chain. Write to the corporate headquarters. Also post about your situation on Twitter.

Laurraine Tutihasi