Date: 2007-01-04 12:41 am (UTC)
I'm not going to contest the credit card charge. Their refunds policy quite plausibly refuses software returns when the package has been opened, so it's not worth my while to go through the protest when I'm pretty sure it will be denied. (I've done CC protests before, most recently when Nippon 2007's travel agent wouldn't budge on returning my desposit, but only when I think my case is strong; in this one, I think that I'm morally right but would be found legally and technically wrong.) I will instead write to the publisher and complain to them.
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