Kevin Standlee: Fandom Is My Way of Life

It took three tries to convince Tech Support that I had actually gone through all of the troubleshooting steps, but they seem to have started the process of shipping me a replacement drive.

When I submitted the query, I told them I'd run diagnostics and got a particular error, which I quoted. They responded with a list of standard troubleshooting steps similar to what I'd already done. I carefully went through this list exactly as it was given to me and got the same error as before. I reported this error, copying back the message from the Dell support person and explaining what I'd done. I then received a message copying my own reply and telling me to do exactly the same things that I'd already done. Clearly the support person had either not read or at least not understood what I'd said. I replied again, saying, "If you'd actually read my message, you'd know that I did all of the things you said to do already." Finally, after all of that, I got a reply saying they are going to ship me a replacement drive. But it wasn't easy.