AVG 8.5 Still Troublesome
Mar. 27th, 2009 10:41 amAVG's tech support got back to me with steps to take to try and get around why Cisco VPN client wouldn't run under the newly-upgraded AVG 8.5. Some of them ("try turning the firewall off") I'd done already, but I dutifully went through the entire checklist. Nothing worked. I then downloaded the diagnostic program they sent me, ran it, and it sent whatever it wanted to collect back to AVG for further consideration.
Then I used Windows System Restore to roll the computer back to early Thursday before I installed 8.5. That got 8.5 off the system, but now 7.5 wouldn't initialize. At that point, I had no anti-virus/firewall software at all, so I gave VPN a try, and it worked. I shut that off and reinstalled 7.5 from backups. After it installed, configured, and loaded the latest patches and definition upgrades -- I went to have breakfast while it considered all that -- I launched VPN again, and it connected properly.
Despite the fact that AVG's tech support people say that if none of the steps they suggest work, the problem isn't their software, I should think that this experiment, with the only variable being 7.5/8.5 versions of their software, would be pretty persuasive that there is some significant negative interaction between their new program and my VPN software.
Then I used Windows System Restore to roll the computer back to early Thursday before I installed 8.5. That got 8.5 off the system, but now 7.5 wouldn't initialize. At that point, I had no anti-virus/firewall software at all, so I gave VPN a try, and it worked. I shut that off and reinstalled 7.5 from backups. After it installed, configured, and loaded the latest patches and definition upgrades -- I went to have breakfast while it considered all that -- I launched VPN again, and it connected properly.
Despite the fact that AVG's tech support people say that if none of the steps they suggest work, the problem isn't their software, I should think that this experiment, with the only variable being 7.5/8.5 versions of their software, would be pretty persuasive that there is some significant negative interaction between their new program and my VPN software.