Healthcare Spending Account Grumble

Darn it, none of the claims and documentation I faxed to my Flexible Spending Account servicing company two weeks ago have appeared online. They still show a payment as "documentation requested" when I faxed it to them back a couple of weeks. I can't tell whether they didn't get the faxes or are just being slow to process them. And now I'm going away from the Bay Area (where all of the documentation lives in my desk at work) for two weeks. I sure hope they don't decide I defaulted on the documentation request. And for that matter, the account owes me almost $150 in reimbursement for out-of-pocket expenses for which I've submitted claims but not been paid.