That's Not Actually Reassuring
Jun. 29th, 2009 06:46 amI've just got off the phone from having spent 30 minutes talking with an Amtrak Guest Rewards "travel specialist."
( The long version )
I will get to a station -- probably San Jose -- when I can next get to one, and try once again to exchange this ticket per their request. Maybe even today if my workload is light enough to afford the time to drive from Fremont to San Mateo via San Jose, the long way around, you might say. But I'm not especially reassured, and I fear that when I get there, the agent is going to say, "$1900, please" and we'll have to go through this all over again, and spend 30 minutes or more waiting for one part of Amtrak to say the magic code words to another part of the company so that they can actually issue the ticket.
I've been polite enough so far, but I'm going to get a lot less polite if they screw this up again. What I'm asking them to do should not be difficult, and it's something they asked me to do. There's something screwy with their computer system if it keeps telling them that passengers traveling on points still owe them money.
( The long version )
I will get to a station -- probably San Jose -- when I can next get to one, and try once again to exchange this ticket per their request. Maybe even today if my workload is light enough to afford the time to drive from Fremont to San Mateo via San Jose, the long way around, you might say. But I'm not especially reassured, and I fear that when I get there, the agent is going to say, "$1900, please" and we'll have to go through this all over again, and spend 30 minutes or more waiting for one part of Amtrak to say the magic code words to another part of the company so that they can actually issue the ticket.
I've been polite enough so far, but I'm going to get a lot less polite if they screw this up again. What I'm asking them to do should not be difficult, and it's something they asked me to do. There's something screwy with their computer system if it keeps telling them that passengers traveling on points still owe them money.