Conventions: Members Versus Customers

[kevin_standlee]

The post-Eastercon discussions going on in eastercon and elsewhere include the question of those people who attend conventions viewing themselves solely as "paying customers." I suggested we may need to start printing a fine-print contract on membership materials, the way sporting events and concerts do on their tickets, such as:

THIS IS NOT A TICKET. You are a member of this convention. This event is being organized entirely by volunteers who are working without compensation and who had to pay for their own memberships and travel expenses. While the organizers will make a reasonable effort to present this event in the way it is described in its written materials, they cannot guarantee that all things will happen as planned. By purchasing this membership you explicitly acknowledge that all functions are subject to change or cancellation with or without notice for any reason whatsoever.

This is only a rough first effort, but I think you get the idea. It is a little sad that I can say that I'm quite serious that we may really need to do this or face threats of litigation for "false advertising" and "breech of contract" with attendees.

Comments

[debgeisler.livejournal.com]

By contrast, I don't like faux personal touches in what's really a business relationship. I hate it when Safeway clerks, instead of giving me the receipt, spend 15 seconds scanning it for my name so they can call me by it.

*snort* We don't have Safeway...but Filene's clerks used to do the same thing...and mispronounce my name every time. Argh.