Claim Circle

[kevin_standlee]

Some of you will remember that I got stuck in the Bay Area earlier this year when my vehicle broke down and I had to spend several extra nights in a hotel because of it. This, and the extra meals, should have been covered by my AAA trip interruption insurance. I submitted a claim with all of the required information. Allianz, the provider of the coverage, keeps sending it back asking for "proof of incident." I've already provided the bills from the auto shop that worked on the car. They asked for a proof of the AAA tow. I contacted AAA and they say I have to get it from the contractor who provided the tow. The tow shop says their customer is AAA and they can't give me anything. I've been going around in circles now for months, and I fear that I'll never get anything paid on this claim.

Comments

Insurance fraud

[belak]

I can't believe the tow company can't print out/email a copy of the tow order they billed AAA, or even print a letter stating "On X date, we towed X vehicle with VIN/plate number from and to here and here. Explain you don't care about the $ billed, just that the tow actually happened for the insurance company? Offer to type the letter up and ask them to just sign it an put it on their letterhead?

Maybe it is time to contact your local representatives (city, county, state, fed) to put some pressure on the tow company, and failing their assistance, the state insurance commissioner? You're trying to make a proper claim against insurance you paid for, this is under the purview of the insurance commissioner.

Re: Insurance fraud

[delosharriman]

Agreed about the State Insurance Commissioner.