Computer Update
Sep. 14th, 2024 10:58 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kevin_standleeAs some of you may recall, my computer started making unhappy fan noises during the Worldcon trip (starting in Iceland) and then would not boot at all. Dell tech support got it so it would boot again, but several days later, and agreed that they would repair it under the extended-warranty plan for which I'm paying, but that I'd have to send it back to them from within the USA. So I struggled along for a few more days, but at one point the computer seemed to quit completely. This means I couldn't do the edits to take the raw Business Meeting video from the final day, stitch the large files together, then compile it down to a single smaller file. I gave up and didn't try to start the computer again until after I got home.
It's a good thing that we already had a finished episode of Railway Legends, Myths, and Stories complete and uploaded for posting at the start of September, because I would not have been able to edit and upload one in August. Even if I had a finished episode, I wouldn't have been able to upload it from my work computer, because while I can watch YouTube videos on it, I can neither see or make comments, nor can I upload videos, as part of the company's policies. It's their machine and their rules, and I'm not complaining. Oddly enough, they don't prohibit me posting photos (or video) to my Flickr account, which is good because I uploaded more than a thousand photos during the trip, and shared some of them with my co-workers (who didn't complain, other than to express envy) while I was working remotely during the trip.
A few days ago, I contacted Dell, who re-opened the case about my computer. We did managed to get the machine to boot, which was a relief because it seems I didn't fry the processor after all. However, the fan is still giving trouble. There's a separate issue about the touchpad I'd forgotten to raise with them, but we went through the tests and they agreed that something was wrong there. Since I have to send it for repair anyway, it's another thing than they can check.
Dell support sent me a prepaid FedEx Priority Overnight shipping box, which I received yesterday on my way back from the Urgent Care center. I packaged up the computer and power supply and took it over to the office-supply store that is the FedEx shipping point in Fernley. As it happens, I had to go back over to that shopping center, which includes Renown Urgent Care, because I'd left my reusable mug in the examination room. To my relief, the mug was sitting at the front desk. I then dropped off the computer. It was before the FedEx pickup time, so it should be in Dell's hand's by Monday. It should take around a week for them to work on it and return it to me. With luck, it will be back in time for me to edit the October RLMS. I also plan to edit together a single, smaller file of the final day of the 2024 WSFS Business Meeting.
It's a good thing that we already had a finished episode of Railway Legends, Myths, and Stories complete and uploaded for posting at the start of September, because I would not have been able to edit and upload one in August. Even if I had a finished episode, I wouldn't have been able to upload it from my work computer, because while I can watch YouTube videos on it, I can neither see or make comments, nor can I upload videos, as part of the company's policies. It's their machine and their rules, and I'm not complaining. Oddly enough, they don't prohibit me posting photos (or video) to my Flickr account, which is good because I uploaded more than a thousand photos during the trip, and shared some of them with my co-workers (who didn't complain, other than to express envy) while I was working remotely during the trip.
A few days ago, I contacted Dell, who re-opened the case about my computer. We did managed to get the machine to boot, which was a relief because it seems I didn't fry the processor after all. However, the fan is still giving trouble. There's a separate issue about the touchpad I'd forgotten to raise with them, but we went through the tests and they agreed that something was wrong there. Since I have to send it for repair anyway, it's another thing than they can check.
Dell support sent me a prepaid FedEx Priority Overnight shipping box, which I received yesterday on my way back from the Urgent Care center. I packaged up the computer and power supply and took it over to the office-supply store that is the FedEx shipping point in Fernley. As it happens, I had to go back over to that shopping center, which includes Renown Urgent Care, because I'd left my reusable mug in the examination room. To my relief, the mug was sitting at the front desk. I then dropped off the computer. It was before the FedEx pickup time, so it should be in Dell's hand's by Monday. It should take around a week for them to work on it and return it to me. With luck, it will be back in time for me to edit the October RLMS. I also plan to edit together a single, smaller file of the final day of the 2024 WSFS Business Meeting.
no subject
Date: 2024-09-14 06:29 pm (UTC)Don't forget you also need to fix the Saturday business meeting. After a certain point, the audio repeats and then the rest of the video is about 3-4 minutes off from the video.
no subject
Date: 2024-09-14 06:47 pm (UTC)Yes. Same issue. Once I have the computer back and working properly, I can fix it. I'll need to delete the existing video and replace it with a new one, so the usage stats will go away, but that can't be helped.
no subject
Date: 2024-09-15 03:26 am (UTC)no subject
Date: 2024-09-15 01:43 pm (UTC)