Good Customer Service

[kevin_standlee]

The customer service people at Direct Home Medical wrote back and told me that they could indeed issue a separate order for the DC cord for my CPAP machine and toss it in with the original order, so that I wouldn't have to pay additional shipping charges. I had feared that the system was so automated that an order couldn't be modified in any way once submitted, but they were able to do it, which is a relief. Now I'll have a backup in case of power failures when I'm in Mehama.

Comments

[gerisullivan.livejournal.com]

Win-win. Good for Direct Home Medical, and good for you for checking into the possibility.

[darrelx.livejournal.com]

I usually buy my parts from CPAPMan. Crappy website, but Great customer service!

http://cpapman.com/

I ordered Nasal-pillows once not knowing that they can't be used on prescriptions higher than 12cm pressure, and they called me up and said they had me at 15cm in their records and let me change the order to a nasal mask on the phone right then.

[redneckotaku.livejournal.com]

As someone who works in Customer Service, I am happy to hear that you had a good experience with it.